Our system has many useful features that will benefit your business. With over 32,000 businesses and homeworkers already registered with us you can be confident that we will deliver to you a robust and professional service. Whether you want to create a more professional image, have a national presence, manage your incoming calls more effectively, track your inbound response from your adverts and marketing campaigns or install disaster recovery for your phone lines, we have the answer!
When callers phone outside your normal opening hours, the call is recorded and sent via a missed call alert to your email, ensuring you never miss an opportunity. You can also set the system to offer an out-of-hours voicemail if you wish. This feature is also great if you're a home worker and don't want people calling you in the evening!
Each number you obtain can be configured for a different purpose e.g. sales, admin, support etc. When you answer the call you will hear a short message which will identify the call; such as "you have a sales call". This allows you to personalise the way in which you greet each caller. Whether you operate more than one company from a single office or have home workers who need to identify between personal and business calls, this function will become invaluable to you!
If you have limited lines into your office, we will queue the callers and put them through to you as soon as a line becomes free. In effect, this increases the number of lines available to you. This will be especially useful to you at busy times of the day or should you have a particularly busy inbound campaign. Your customer will never hear the engaged tone and you'll never miss a call again!
The voicemail service can be configured so that the option to leave a voicemail is given to your caller either from the beginning of the call or after a pre-defined number of seconds of being on hold. Voicemails are instantly emailed to you and also made available via account control panel.
Choose from over 200, 0844 or 0843 numbers. Never have to change your telephone number again, no matter what part of the UK your business moves to. Get a BIG company feel with BIG company features for FREE.
You can instantly re-route the calls made to your VCM number to up to five different UK landline and mobile numbers. These can be changed as often as you like via your online web control panel.
(e.g. "Press 1 for sales, press 2 for support") With between 1 to 9 options for you to choose from, it enables you to better manage your calls and make sure that your callers are routed to the most appropriate person or department in your organisation. Ideal for growing companies or where you have a workforce split in different geographic locations. Your staff may even all work from home, but your callers will never know!
This useful feature is very handy if you pop out of the office in a hurry! It allows you to hit a button and send calls to your out-of-hours announcement! Great when you have to run.
The system allows you to quickly record a customer introduction or an out-of-hours message that reflects your opening times and / or emergency contact number. Or choose from dozens of pre-recorded greetings that we supply.
While your callers are waiting to be connected they are played 'On-hold' music. You can choose the genre of music your customers can hear from over 19 different choices currently available.
Once a customer calls your number, we record the inbound CLI (the caller's phone number) when available. Should a customer hang up when they are on hold we will immediately send their phone number to your email address so you can call them back.
You can instantly re-route the calls made to your Virtual Call Manager number to up to five different UK landline and mobile numbers. These can be changed as often as you like via your online web control panel.
Never miss a call – Even when you're on the move.
Divert your calls to one or more mobile phone numbers - just give your customers a single number! Why not use your mobile phone as a second inbound line at busy times!
Choose from a per minute billing option for mobile redirects or for a single low monthly figure enjoy unlimited mobile redirect, no matter how many calls you receive.
Note: redirect to landlines are Free.
Your first two VCM numbers and the use of almost every feature is 100% Free. You will never receive a bill for the service or any call costs when using your free Virtual Call Manager numbers and redirecting to UK landlines.
When opening an account and getting your free number you are under no obligation at all and can simply stop using the numbers whenever you wish.
Conduct more detailed and comprehensive analysis of your inbound call activity using the powerful suite of campaign reporting tools. How do call lengths compare from campaign to campaign (could more information be provided in pre-sale copy to cover frequently asked questions?) Answers to these qustions and many more can be easily found.
The first thing you'll see when you log in is the total number of calls received today. One click on the monitor icon along side your 084x number opens a live call monitor displaying the total number fo calls and current hold times. Further stats can be acquired through a multitude of call reports.
Select from one of two pre-defined reports: view a list of all missed calls, based on whatever date range you select; or create a unique callers report. Even if a single caller has attempted to call you multiple times, this report will only output each caller only once. This is very useful should you wish to return missed calls, without the danger of calling them back more than once.
For analytical purposes, create an instant database of all unique callers to your business. This could be useful if you've targeted your existing database and wish to identify the percentage of responders, for example.
Use the reports to identify peak times of demand, so you can shift human resources to ensure your customers calls are dealt with efficiently and in a timely manner.
Every setting in your 084x configuration can be changed and set live without any delay. Perhaps you're receiving more voicemails than you can handle? Turn the facility off temporarily. Unhappy with keeping callers on hold for excessive lengths of time? Offer callers the option to leave a voicemail from the outset of their call. Your configuration can be changed as frequently as you like.
Record your own call introductions to advise your callers of any important announcements. For example: Are you unable to take further bookings in the short-term due to unprecedented demand?
Record your own custom call introduction to let your callers know about the availability issue and ask they call back at a later date to avoid long hold-times only to find out they are unable to book today.
Has one of your offices suffered a power cut? Instantly change the destination number of inbound calls to a different location or 'Quick Close' the lines and have a custom out-of-hours message played to your callers. You can even have calls diverted to your employee's home or mobile telephone numbers if you have remote workers.
Utilise Google's free and powerful Analytics package to analyse your call statistics and gather geographic data on your callers, empowering you to make informed decisions that will help you with design, promotion and media. For the first time be able to analyse your call and web traffic in one place, effectivley and best of all... for free! Remember, the free Switchboard is the only call manager in the UK which gives you all of this functionality free of charge: empowering UK businesses to work smarter.
